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Relating to the use of Stiddle’s Website and Services
Updated 04/01/24
These General Terms, the Acceptable Use Rules and the Payment Terms, (collectively, the “Terms”) govern access to and use of any websites, products or services (collectively “Services”) offered by Stiddle, Inc (“Stiddle” or “we” or "Stiddle, Inc").
Acceptance of Terms
By accessing or using our Service, you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.
OUR SERVICES ARE NOT FOR CONSUMERS OR PRIVATE OR HOUSEHOLD PURPOSES, ONLY FOR BUSINESSES AND PROFESSIONAL USERS. YOU MUST NOT ACCESS OR USE OUR SERVICES, UNLESS (A) YOU ARE ACTING IN A BUSINESS OR PROFESSIONAL CAPACITY, (B) YOU ACCEPT THE STIDDLE, INC TERMS ON BEHALF OF YOURSELF AND, IF APPLICABLE, YOUR ORGANIZATION, AND (C) IF YOU ARE ACTING ON BEHALF OF YOUR ORGANIZATION, YOU ARE AUTHORIZED TO DO SO. IF YOU ACCESS OR USE ANY OF OUR SERVICES, THE STIDDLE, LLC TERMS FORM A LEGALLY BINDING CONTRACT BETWEEN YOU AND, IF APPLICABLE, YOUR ORGANIZATION (COLLECTIVELY REFERRED TO AS “YOU” HEREINAFTER) AND STIDDLE, INC.
ARBITRATION NOTICE AND CLASS ACTION WAIVER: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED BELOW OR WHERE PROHIBITED BY APPLICABLE LAW, YOU AGREE THAT DISPUTES BETWEEN YOU AND STIDDLE, INC WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
•Eligibility: You must be at least 18 years old to use the Service.
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•Account Registration: You must provide accurate and complete information when creating an account and keep this information up-to-date.
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•Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.
• Free Trial Requirements: Stiddle may or may not offer a free trial period in select circumstances. Free trial periods are given on a case by case basis and are excluded from any promotional plans including the agency pilot program. If a free trial is granted, before starting a free trial, Stiddle, Inc requires you to select a paid plan and keep a credit card on file. You won’t be billed until the trial period ends and can cancel anytime before within your account settings. A paid 1-month trial is more commonly granted, during this time you will have access to testing Stiddle, Inc products before making the commitment to an annual agreement - automatic billing applies, cancel at any time.
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‍• Automatic Billing: Stiddle, Inc will automatically bill the card on file once the trial period is finished. You can find the remaining days left in your trial within account settings. Stiddle, Inc is not obligated to notify you before the trial ends; however, you can find the trial expiration date anytime within settings.
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‍• Annual Plan: If an annual plan was selected at the beginning of the trial, Stiddle, Inc will charge the full annual amount once the trial period ends. If the card declines due to “insufficient funds,” Stiddle, Inc will automatically downgrade the plan from annual to monthly and charge the card on file to prevent interruptions with Stiddle, Inc tracking within your account. If the card declines again due to “insufficient funds,” Stiddle, Inc will stop tracking the data within your account until a new payment method is updated. When the plan downgrades to a monthly plan automatically, you will need to manually upgrade the plan in settings back to annual. Our payment provider, Stripe, will re-try the card on file every few days for four times until the payment is accepted. If the payment declines during this process, access will be restricted to the Stiddle, Inc account.
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‍• Updating Payment Methods: Payment methods can be updated within your Stiddle, Inc account settings at any time. To delete previous saved payment methods, please contact support.
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‍• Recurring Subscriptions: All Stiddle, Inc subscriptions are recurring, either billed monthly or annually, unless otherwise specified within your account settings.
• Agency Pilot Program: This is a limited program, exclusive to invite only. Joining the agency pilot program grants you unlimited access to all of Stiddle’s features, workspaces, user permissions, and usage. The agency program is billed with an annual commitment, along with the commitment to provide Stiddle, Inc with feedback on Zoom and/or Slack throughout the duration of the program - typically a 12 month period, unless renewed. In addition to the above commitment, Stiddle, Inc may request a case study during and/or after the use of Stiddle, Inc products. After the program ends, you will have the option to renew automatically at the original rate - effectively grandfathering you into our pricing with no additional charge for up to 1 additional year. Regular rates apply after additional renewal. If you decide to cancel your subscription after renewal or decide not to renew, you will not be eligible for the grandfathered pricing in the future. In exchange for joining the agency pilot program, Stiddle, Inc grants you unlimited access to the platform for a discounted price. Pricing may vary and is described in Stiddle’s billing page upon onboarding. Both month-to-month with an annual contract and annual (paid upfront) payment options may be available at onboarding. Additional discounts may apply.
• No Refunds: Stiddle, Inc does not offer refunds of any kind. All transactions are final.
‍• Access Restriction: Stiddle, Inc will stop tracking data and restrict access to all accounts and workspaces after a payment is declined.‍
• Canceling Subscription: Canceling a Stiddle, Inc subscription can be done at any time within your account settings. When canceling a subscription, Stiddle, Inc requires you to delete each workspace within the account. After workspaces are deleted, you are able to cancel the subscription by deleting your account.‍
• Data Deletion: When a Stiddle, Inc account is deleted, all data associated with the account and workspace will be deleted forever with no recovery. Data inside of Stiddle, Inc can be exported upon request by contacting support before canceling and deleting your account.‍
• Team Members: After canceling or deleting your Stiddle, Inc account, all team members with shared access will no longer be able to see the workspace. However, their Stiddle, Inc accounts will remain available.
‍Prohibited Activities: You agree not to use the Service for any unlawful purpose or in a way that interferes with or disrupts the Service or servers or networks connected to the Service. Prohibited activities include, but are not limited to, uploading or transmitting viruses, spam, or any other harmful code. You are also prohibited from engaging in any of the following activities:
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• Copying, distributing, or disclosing any part of the Service or its content without authorization.
• Using automated systems to access the Service in a manner that exceeds normal human interaction.
• Attempting to interfere with or compromise the system integrity or security of the Service.
• Collecting or harvesting any personally identifiable information from the Service.
• Engaging in any action that imposes an unreasonable load on our infrastructure.
• Impersonating another person or entity or conducting fraud.
• Reverse engineering, disassembling, or decompiling the Service.
• Ownership: All intellectual property rights in the Service and its content are owned by Stiddle, Inc or its licensors. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose.
‍• Restrictions: You may not copy, modify, distribute, sell, or lease any part of the Service or its software, nor may you reverse engineer or attempt to extract the source code of that software.
‍• User Content: You retain ownership of your User Content but grant Stiddle, Inc a royalty-free, sublicensable, transferable, perpetual, irrevocable, nonexclusive, worldwide license to use, reproduce, modify, publish, and make derivative works of your User Content.
‍• Termination We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, all licenses granted to you under these Terms will immediately cease, and you must stop all use of the Service.
‍• Changes to Terms We may modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.
• No Warranties: The Service is provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.
‍• Limitation of Liability: To the maximum extent permitted by law, Stiddle, Inc will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Service.
• Indemnification You agree to indemnify, defend, and hold harmless Stiddle, Inc, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the Service or violation of these Terms.
‍• Governing Law These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.
‍• Dispute Resolution Any disputes arising out of or related to these Terms or the Service shall be resolved through binding arbitration in the State of Delaware, in accordance with the rules of the American Arbitration Association. The arbitration proceedings shall be conducted in English.
• Privacy For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.
‍• Security Stiddle, Inc takes measures regarding maintaining the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.
Owners of copyrighted works who believe that their rights under copyright law have been infringed may take advantage of certain provisions of the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 U.S.C. § 512 (commonly referred to as the “DMCA”). If you believe that any User Content violates your copyright, please send a notice of copyright infringement to our designated agent with the following information:
‍• A description of the copyrighted work that you claim has been infringed, including any relevant details such as the title and date of publication.
‍• A description of where the material that you claim is infringing is located on our Service.
‍• Your address, telephone number, and email address.
‍• A statement that you have a good faith belief that the disputed use of the copyrighted work is not authorized.
‍• A statement made under penalty of perjury that the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.
‍• An electronic or physical signature of the copyright owner or authorized person.
If you have any questions about these Terms, please contact us at:
hello@Stiddle.com
Stiddle, Inc.
555 Sutter St #405, San Francisco, CA 94102
The Service may contain links to third-party websites, resources, or services. We are not responsible for the availability or content of these third-party services and resources. Links to third-party websites do not imply endorsement by Stiddle, Inc of those websites or services. Your use of third-party websites and services is at your own risk and subject to their respective terms and conditions.
By accessing or using any of the Services or website, you agree to be bound by the Stiddle, Inc Terms. If you do not agree to the Stiddle, Inc Terms, you must not access or use the Services or website.
EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN SECTION 12 BELOW OR WHERE PROHIBITED BY APPLICABLE LAW, YOU AGREE THAT DISPUTES BETWEEN YOU AND Stiddle, Inc WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
We reserve the right to update or modify these Stiddle, Inc Terms at any time. Any changes will be posted on our website, and your continued use of the Services following the posting of changes constitutes your acceptance of the updated terms.
A signup link will be provided to you on the demo call.
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